Privacy PolicyHow we look after your information

Who we are

Ear Clear Nurses, 9 Anchorsholme Lane East, Cleveleys, FY5 3QH. Telephone 07421 505 275 or 01253 855 499. Email earclearnurses@gmail.com. We are the data controller for the information described here.

Information we collect

• Contact details — your name, phone number and email address.
• Appointment details — the service you booked, and the date, time and location.
• Health information — the reason for your visit, relevant medical history, and the clinical notes and photographs taken during your appointment.
• Payment information — confirmation that a payment was made. We do not store card numbers.
• Website information — the pages you visit and how you reached us, where you have allowed cookies (see Cookies below).

Why we use it, and our lawful basis

• To provide your care and keep clinical records — necessary for the provision of health care, and our legitimate interest in practising safely.
• To arrange, confirm and remind you about appointments — performance of a contract.
• To answer enquiries and manage bookings — legitimate interests.
• To keep accounting records and meet tax and insurance obligations — legal obligation.
• To improve our website and measure our advertising — consent, which you can withdraw at any time.

Health information

Ear care involves health information, which is a special category of personal data. We hold it only so we can treat you safely, we keep it confidential, and we share it only with your consent or where the law requires it.

Who we share it with

• Setmore — our online booking system, which handles appointment bookings on our behalf.
• Google — Google Analytics and Google Ads measure how the website is used and how our advertising performs. These run only if you accept cookies.
• Google Maps — used to show our clinic location.
• Our professional advisers, accountant, insurer or regulator, where required.

We do not sell your information, and we never share it for other people’s marketing.

Cookies

Cookies are small files stored by your browser. This site uses:

• Essential storage needed for the site, and to remember your cookie choice, to work.
• Analytics cookies (Google Analytics) to understand how visitors use the site — only after you accept.
• Advertising cookies (Google Ads) to measure the results of our advertising — only after you accept.

You can accept or decline using the banner shown on your first visit. You can change your choice at any time by clearing this site’s data in your browser settings.

How long we keep information

We keep clinical records for at least eight years after your last appointment, in line with professional guidance. Enquiry and booking information is kept only as long as needed to deal with it. Accounting records are kept for six years, as the law requires.

Your rights

You have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct anything that is wrong;
• ask us to delete information, where we are not required to keep it;
• object to, or ask us to restrict, certain uses;
• withdraw consent for cookies and advertising at any time.

To make a request, contact us using the details above.

How to complain

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date below shows when it was last changed.

Last updated: October 2026